General conditions of Sale
These General Conditions of Sale (hereafter, the General Conditions) have as their object the discipline of the purchase of products and services, carried out remotely and made available, via the Internet, from the site www.sportserviceshop.com
All purchases of products and services made through the Site (hereinafter, the Purchase Contracts) by users who access it (hereinafter, the Customers) are governed by the General Conditions and by the other provisions and operating instructions contained on the Website. In the event of a conflict between the provisions of the aforementioned provisions and operating instructions and the contents of the General Conditions, the latter prevail.
Any operation and/or payment condition granted to the Customer in derogation of the General Conditions will be valid only if Sport Service has accepted this condition by way of derogation in writing.
The provisions of these General Conditions apply without distinction to all Customers, except for those provisions for which it has been expressly provided for applicability to Consumers only. "Consumer Customer" means a natural person who purchases the products or services offered by the Site for purposes unrelated to any business or professional activity carried out; to the effects of these General Conditions, it is assumed that "Customer Consumer" is not that Customer who sends a proposal for the purchase of products or services contextually inserting their VAT number in the area of the Site relating to the personal data of the Customer. In addition to the Purchase Agreements stipulated by Consumer Customers, articles 50 to 63 of Legislative Decree no. 206/2005.
Sport Service may modify, at any time and without notice, the content of the General Conditions referred to in this document. Any modifications made will take effect from the date of publication on the Site, as declared in the header of the General Conditions themselves.
The Customer can purchase the products present in the electronic catalogue of the site, detailed in the home page and in the respective sections by product category, as described in the relevant information sheets contained in the Site, respecting the technical access procedures described therein. The publication of the products and services displayed on the Website constitutes an invitation to the Customer to formulate a purchase contract proposal. The order sent by the Customer has the value of a contractual proposal and involves the complete knowledge and full acceptance of these General Conditions.
The correct receipt of the Customer's proposal is confirmed by Sport Service by an automatic reply sent to the email address supplied by the Customer. The answer is generated automatically by the system and only confirms the correct reception of the proposal. This confirmation message will indicate the 'Order Number', to be used in any subsequent communication with Sport Service.
Each order can be viewed by the Customer on the Website, in his personal area, immediately after sending the order. Until the time the order has been processed by Sport Service (communicated to the Customer by updating the information contained in his personal area and by sending an e-mail).
Each Purchase Contract stipulated between Sport Service and the Customer must be considered concluded with the acceptance of the order by Sport Service. Sport Service has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights whatsoever, in any capacity, even compensatory, in case of non-acceptance of the order. The acceptance by Sport Service is considered tacitly released, unless otherwise communicated to the Customer within 48 hours from the sending of the order, by means of an e-mail sent to the address communicated by the Customer. By sending the order, in the various ways provided by the operating instructions of the Site, the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept the General Terms and Conditions of Payment described below.
Product prices - delivery costs - product availability
All product prices are clearly indicated on the Site and are understood to include only VAT. They do not include any additional and different taxes, duties or duties imposed by the relevant applicable legislation, such as those provided for importation. In so far as it is necessary, the Customer must, therefore, proceed to clear the imports and pay the duties and taxes (other than VAT) that may be due in the country of importation.
The prices and availability of the products shown on the Site are subject to change at any time and without notice, provided that, limited to orders in course of acceptance or as accepted by Sport Service, the terms of sale in force at the time will apply the sending of the order by the Customer.
The site highlights the products available for shipping. This availability of products is not updated in real-time; moreover, in view of the possible simultaneous access to the site of many users, the actual availability of individual products may vary considerably during the same day compared to the information on the Site. Sport Service does not undertake any commitment or guarantee the certainty of immediate evasion of the delivery of products purchased and indicated as available on the Site and therefore will not be in any case responsible for any delays in delivery.
In the case of payment by bank transfer, Sport Service reserves the purchased products until the day following the order, within which time the customer must notify the payment by fax or e-mail.
The cost of each shipment, the amount of which may vary according to the method of delivery and payment as well as the destination country and total amount of the order, is added to the total price of each purchase and is clearly indicated and communicated to the Customer, by e-mail, before the conclusion of the Purchase Contract. The visual representation of the products on the Site, where available, normally corresponds to the photographic image of the products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment, by Sport Service, about the exact correspondence of the image depicted on the site with the real product.
Right of withdrawal
The aim of Sport Service is to guarantee your complete satisfaction. If for some reason you are not satisfied with your order you can exercise the right of withdrawal, without any penalty, within fourteen (14) calendar days from the day you received the products purchased on the Sport Service website.
The right of withdrawal is regulated in accordance with the law by the D.L. 206/2005, the customer-consumer (ie a physical person who purchases the goods for purposes not related to his professional activity, or does not make the purchase indicating in the order form a reference VAT number) has the right to withdraw from the contract of purchase for any reason.
To exercise this right, the customer must send a communication to Sport Service within 14 days from the date of delivery of the goods. This communication must be made by e-mail to [email protected] or fax +39 0522454611 or registered at Sport Service - Viale Dei Mille, 24 / A - 42121 Reggio Emilia.
Sport Service will provide within 48 hours to send the authorization and the necessary information to make the return. Sport Service will not accept in any way rendered without authorization. The products to be returned must be sent within fourteen (14) working days from the date of receipt to the address: Sport Service srl, Viale dei Mille 24 / A. Note: Customers who purchase with a VAT number cannot exercise the right of withdrawal
The right of withdrawal is, however, subject to the following conditions and lapses when Sport Service ascertains that these have not been respected:
- The purchased good must be intact and returned in its original packaging, complete in all its parts including packaging, all labels, intact label and accessory equipment.
- The garments and/or footwear must not have been worn, washed or altered and must not show any sign of use.
- All footwear and accessories must be returned together with their original box, which is considered to all effects an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging. To limit damage to the original packaging, we recommend placing it in a second box (avoid in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product);
- Returned products must be shipped within fourteen (14) calendar days from the date you received the products.
- The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
- The transport costs for the return of the goods are charged to the customer-consumer;
All returned items are inspected by Sport Service and must comply with all the parameters listed in the return procedure. Under no circumstances will parcels and/or "assigned port" be collected.
Times and methods of repayment
If the Right of Withdrawal is exercised following the procedures and terms indicated, Sport Service will reimburse any sums already collected for the purchase of the products according to the methods and terms provided. The amounts will be reimbursed as soon as possible and, in any case, within fourteen (14) days from the date on which Sport Service became aware of the exercise of your right of withdrawal, we will activate the reimbursement procedures once verified the correct execution of the terms and conditions indicated above. If the purchase was paid by bank transfer, the customer must promptly provide the bank details on which to obtain the reimbursement (Bank and IBAN).
If you do not comply with the terms and conditions for the exercise of your right of withdrawal, you will not be entitled to reimbursement of the sums already paid to Sport Service; however, you may recollect, at your expense, the products in the state in which they were returned to the Seller. Otherwise, Sport Service may retain the products, in addition to the sums already paid for their purchase.
The Sport Service website, adhering to the Italian legislation, in particular at the Court of Reggio Emilia, declares: "Users who access this site declare that they accept that all matters relating to the use of the Sport Service website are governed by current legislation of the Italian State Sport Service does not guarantee in any way that the content of the site complies with the regulations in force in other countries. The access to the Sport Service site from places where its contents are considered illegal is expressly prohibited. access to the site from these countries is fully aware of the legal consequences and sanctions they are likely to incur and will be solely responsible for compliance with local laws. "
These General Conditions of Use are governed by Italian law. In the case of disputes arising between Sport Service and each of its end-users, Sport Service guarantees, as of now, full acceptance and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows a satisfactory agreement to be reached, with the help of a neutral and competent conciliator, in a friendly and secure manner, on the Internet. For more information on the rules of RisolviOnline or to send a request for conciliation access to Risolvionline.com
The resolution of civil and criminal disputes arising from the conclusion of this contract of distance selling, if the customer is a consumer, the jurisdiction for the territory is that of the forum of his municipality of residence; in all other cases, the jurisdiction for the territory is that of the municipality of Reggio Emilia.
Communications and Complaints
All communications or any complaints by the Customer regarding Sport Service in relation to the Purchase Contracts must be addressed to the Customer Service responsible for the management of the Website, by writing to [email protected]
Processing of personal data (privacy) Data voluntarily provided by Users will in no case be communicated or disclosed to third parties. Pursuant to Legislative Decree No. 196/2003 we inform you that your data are processed by us using manual and IT procedures for accounting, administrative, advertising and promotional purposes and by law with possible communications to institutions, professionals or other. In compliance with the aforementioned law, you can exercise the rights provided for by the Legislative Decree no. 196/2003. Consent: In relation to the information noted above, the undersigned declares to have received, in accordance with and for the purposes of Article 13 of the Legislative Decree 196/03, appropriate and complete information regarding the rules concerning the protection of personal data and, consequently, freely expresses (art.23 Dlgs.196 / 03) the consent to the processing of personal data by Sport Service, within the terms and for the purposes indicated above.